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Careers
At Fine Hearing Care, and Oklahoma Hearing Solutions, we are looking for friendly, caring, and professional colleagues who want to make a difference in the lives of others through compassionate hearing health care. Is patient satisfaction your top priority? We are the local hearing experts. Join our team!
Audiologist
NOW HIRING:
We are looking for a caring, skilled audiologist with diagnostic, hearing aid and assistive technology experience for a position in our clinic. Our ideal candidate must have a Doctorate in Audiology and an Oklahoma license. We are a dispensing practice focused on providing the highest quality of care and services to our patients.
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Position Overview:
The Licensed Audiologist performs comprehensive audiologic and tinnitus evaluations using evidence-based, ethical, best practices. Creates a five-star patient experience with hearing aid evaluations, fittings and follow ups through motivational interviewing and counseling techniques.
Responsibilities:
- Professional interactions with patients, physicians, and colleagues.
- Routine diagnostic and physiological assessment of audiological function.
- Conduct audiometric evaluations and make professional recommendations for appropriate hearing devices.
- Comprehensive tinnitus evaluations.
- Strict adherence to HIPAA guidelines.
- A willingness to go above and beyond to provide quality care and establish rapport with patients.
- Complete detailed patient journal notes and hearing test evaluation summaries.
- Troubleshoot and service hearing aids.
- Continuing education and professional development, keeping up with current research and trends.
Qualifications:
- Doctorate of Audiology from an accredited University and an Oklahoma State License.
- Excellent written and verbal communication skills.
- Basic computer knowledge including hearing aid programming software.
- Knowledge of audiology equipment utilized in diagnosis and treatment of hearing loss.
- Ability to counsel and diagnose patients and make clinical recommendations for the treatment of hearing loss.
- Experience fitting and troubleshooting hearing aids in a clinical setting.
Audiology Assistant
We are not currently hiring for this position.
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Position Overview:
An audiology assistant provides supervised assistance to the audiologist. The audiology assistant helps with walk-ins for minor hearing aid repairs and Bluetooth troubleshooting. They provide counseling on the care and maintenance of hearing aids and help answer general questions about the devices. They provide professional support and establish rapport with patients to help them adjust and thrive with their hearing aids and connectivity. Must be very detailed oriented and able to handle multiple tasks at once.
Responsibilities:
- Diagnose and troubleshoot hearing aid repairs as needed such as receiver replacement, changing wax guards, filters, and tubing.
- If repairs cannot be made in the clinic, prepare devices and paperwork to send to manufacturer.
- Prepare hearing aids and fitting paperwork for the audiologist prior to the patient’s fitting appointment.
- Process repairs, returns and new stock. Ensure orders and serial numbers and warranty dates are correctly entered into the computer.
- Answer phone calls to assist with scheduling, troubleshooting or general clinic questions.
- Calling patients to check in after their fitting appointment.
- Assist patients with Bluetooth troubleshooting and connectivity issues.
- Strict adherence to HIPAA guidelines.
- Other duties as assigned by the supervising audiologist.
Qualifications:
- High school or equivalent
- Hearing aid technology: 1 year
- Patient care: 1 year
- Audiology Assistant License
Patient Care Coordinator
NOW HIRING:
We are seeking a friendly, energetic, professional, and organized front office Patient Care Coordinator for our Edmond clinic.
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Position Overview:
A Patient Care Coordinator is the first smiling face a patient sees when they step into the clinic. This person must be detail oriented and able to multi-task in a fast-paced setting. In charge of answering incoming phone calls, scheduling and rescheduling appointments, handling walk-ins, managing patients checking in for appointments, corresponding with patients regarding hearing aid warranties and perform minor hearing aid troubleshooting.
Responsibilities:
- Check in patients, ensure physician or third-party referrals are in place prior to being seen.
- Collect and review intake paperwork, verify insurance and demographic information.
- Collect copays and account balances.
- Call patients to confirm upcoming appointments.
- Check and process all incoming faxes. Call new patients to schedule and follow up with referrals from physicians.
- Scan all patient paperwork, audiograms, and fitting paperwork.
- Process repairs outgoing and incoming. Ensure serial numbers and warranty dates are correctly entered into the computer.
- Answer phone calls to assist with scheduling, troubleshooting or general clinic questions. Gather insurance information to inform patients of copay or needed referrals.
- Assist patients with Bluetooth troubleshooting and connectivity issues.
- Hearing aid cleaning and minor repairs such as receiver replacement, batteries, wax guards.
- Strict adherence to HIPAA guidelines.
- Other duties as assigned by the audiologist and management.
Qualifications:
- High school or equivalent
- Patient care: 1 year
- Front desk/customer service experience: 1 year
- Basic Computer Skills (Microsoft Word and Excel)
Billing Specialist
We are not currently hiring for this position.
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Position Overview:
The billing specialist is responsible for complete, accurate and timely insurance billing for two audiology practice locations. Able to research and problem solve rejected or denied claims. Verifies chart documentation prior to billing. Able to professionally communicate insurance benefit details to patients regarding prior authorizations and benefit inquiries in writing and in person.
Responsibilities:
- Prepares and bills all insurance claims in a timely manner either electronically or by mail.
- Verifies chart documentation prior to billing.
- Ensure payments are received in a timely manner.
- Follow up, reprocess, and investigate denied or unpaid claims.
- Review patient accounts and send out statements.
- Accurately use insurance portals to check claims status.
- Obtain insurance prior authorization and check hearing aid benefits.
- Maintain strict patient confidentiality and adhere to HIPAA guidelines.
- Answer phones and clearly communicate with patients in a professional and caring manner.
- Back up for the patient care coordinator.
Qualifications:
- High school diploma
- Patient care: 1 year
- Front desk/customer service experience: 1 year
- Medical billing: 1 year
- Basic Computer Skills (Microsoft Word and Excel)
Marketing Manager
We are not currently hiring for this position.
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Position Overview:
The marketing manager creates and executes marketing campaigns related to patient care, education and leading-edge hearing aid technology. Experience with a wide range of marketing functions including communications, advertising, and social media platforms.
Responsibilities:
- Track and input data for monthly KPI (Key Performance Indicators) reports for two clinics.
- Create unique content and publish monthly electronic newsletter.
- Create marketing campaigns as needed.
- Update websites and social media pages.
- Pull reports to analyze target audience for campaigns using Blueprint database.
- Represent the company in community engagement such as chamber events and outreach
meetings. - Report to management on sales and referral numbers.
- Communicate effectively and creatively in writing for the needs of audiology patients.
- Develop promotional materials.
- Event planning and coordination.
Qualifications:
- Bachelor’s Degree in a related field preferred
- Marketing experience: 3 years
- Basic Computer Skills (Microsoft Word and Excel)
- Experience with Canva and design programs.
Business Practice Manager
We are not currently hiring for this position.
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Position Overview:
The practice manager oversees the overall operations of two established audiology clinics. Manages the financial aspects of the practices including budgeting, financial reporting, and revenue management. Supervises staff including hiring, training, and performance management. Oversees credentialing of audiologists with all commercial insurance companies.
Responsibilities:
- Develops and implements strategic plans to achieve practice goals and objectives.
- Ensure compliance with insurance requirements and standards of care.
- Maintains accurate medical records and ensures patient confidentiality.
- Stays up to date on policy requirements for insurance and third-party rules. Relays updates to staff.
- Organizes staff meetings and in-service trainings.
- Administers company policies and procedures.
Qualifications:
- Bachelor’s Degree in a related field preferred
- Practice Management in a Medical Office: 3 years
- Basic Computer Skills (Microsoft Word and Excel)
Acknowledgement:
The above description reflects a summary of the job functions and shall not be considered an all-inclusive description of the work requirements. Additional duties and responsibilities may be added per business needs and at the discretion of management.
Join Our Team!
Please Send Cover Letter and Resume